# Troubleshooting ### The console is showing errors about not being able to load Decks, data, … Please ensure that you are logged in correctly, and that your org’s name is entered as it is in Codecks. You can use the [Setup Wizard](/codecks-scene-notes/using-the-tool/visualising-notes.md#configuration) to login again. Also make sure that your internet connection is working correctly. ### I enabled the tool and I see no errors, but no cards appear in the Scene View By default, Codecks cards don’t have any data about their position or associated scene. If you haven’t added it, your cards won’t automatically show up in Unity, so **it's normal to see no notes** the first time you pull data. Check out the sections on how to [create a new Note](/codecks-scene-notes/using-the-tool/visualising-notes.md#creating-a-new-note-from-unity), or how to [turn an existing card into a Note](/codecks-scene-notes/using-the-tool/visualising-notes.md#turning-an-existing-card-into-a-scene-note). ### I have some other issue I can’t resolve! You can always get in touch with us via the email . We’ll be happy to help you resolve the issue. Or if we can’t solve it, issue a refund. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://tools.continis.io/codecks-scene-notes/other/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.